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2017 Keynote Speaker: Jeff Havens

Jada BanksJeff Havens

“Us" Versus “Them"


Over the past decade, Jeff Havens has become one of the most in- demand presenters in North America.  His truly unprecedented ability to deliver high-quality, extensively-researched education in an undeniably entertaining way has earned him dozens of repeat clients, all of whom appreciate Jeff’s insistence that we’ll all improve better and faster if we actually enjoy the learning process.  By combining the content of the traditional presentation with the entertainment value of a comedy show, Jeff has found enthusiastic audiences in government, academia, small businesses and several Fortune 50 companies, all while still (somehow) being one of the youngest members of the professional speaking circuit.


Jeff firmly believes that making learning fun is the quickest, cheapest, and most effective way to create a culture where people are eager to continually improve.  Whether you want to improve your leadership or inspire more innovation, communicate more effectively or eliminate generational tensions – if it’s important to you, Jeff will make it fun.

2017 Featured Speakers

Jada Banks Norma Hall Norma Hall Norma Hall

Jada Banks

Marcheta E. Gillespie

Terrie Glass

Norma Hall

Richard Pennington Jon Hansen Betsy Hayes Betsy Hayes

Robert Handfield, PhD

Jon Hansen

Betsy Hayes

Jacob Kashiwagi, PhD

Thomas J. Kull, PhD Richard Pennington Richard Pennington Thomas M. Capone

Thomas J. Kull, PhD

Dianne Lancaster

Richard Pennington

Thomas M. Rapone


Jada BanksJada Banks is a dynamic trainer and speaker who focuses her work in helping professionals communicate more effectively. Jada has provided interactive programs for thousands of adults on communication skills, leadership, and customer service in corporate, academic, and nonprofit settings.


In addition to working with clients such as the Virginia Department of Environmental Quality, the Virginia Department of Education,  and the Virginia Institute of Procurement, Jada has offered numerous open enrollment workshops through the Community College Workforce Alliance. Jada is also an adjunct instructor at the University of Richmond where she teaches Business Communication in the Robins School of Business and Career and Life Development in the School of Professional and Continuing Studies. In 2007 Jada received the Distinguished Faculty Award. She is a certified trainer of the Myers-Briggs Type Indicator and the Conflict Dynamics Profile.


Jada began her career as part of the management team at Bell Atlantic, now Verizon. Her responsibilities included speechwriting, coordinating Bell Atlantic’s speakers’ bureau, and managing a state-wide educational program called Choices.


Jada received her M. Ed. in Adult Education from Virginia Commonwealth University. She concentrated her graduate work in human resources and management development. Jada graduated magna cum laude from the University of Richmond with a B.A. in English and Journalism. While at the University of Richmond, she was named to Phi Beta Kappa.




Norma Hall Marcheta E. Gillespie, CPPO, CPPB, C.P.M., CPM, is the Director for the City of Tucson's Department of Procurement.  With over 25 years of experience in public procurement, Marcheta is a passionate advocate for her profession.   Her areas of expertise include organizational leadership, strategic planning, public sector contracting, project management, program development, marketing, cooperative procurement, training and public speaking.


Marcheta currently serves as the Chair of the UPPCC Governing Board.  She was the 2013-2014 President of NIGP - The Institute for Public Procurement, and served on the Board of Directors for 10 years.  She was the first Chair of the NIGP Talent Council and Chair of the NIGP 2.0 Task Force, an historic project of governance model transformation.  She has also chaired the NIGP Task Force for the Values & Guiding Principles Initiative, the NIGP Forum Committee and the NIGP Governance Committee.  She has been an active leader and member of the NIGP Southern Arizona Copper Chapter since 1991.


Marcheta has spoken and trained at hundreds of international, national, regional and local conferences and events.  She is an NIGP Master Certified Instructor and has developed numerous training programs as well as written for national procurement publications.  Marcheta owns MG Procurement Consulting, LLC, serving as a professional consultant on numerous agency projects. In 2009, Marcheta was selected as the NIGP Copper Chapter Manager of the Year.



Norma Hall Terrie Glass is a corporate trainer and consultant with 30 years of leadership experience.  As the President of Leadership Solutions she has helped numerous clients in both the public and private sectors improve the quality of their leaders and teams.  Terrie’s clients appreciate her real-world approach to leadership and organizational realities and often say that they were inspired by their time with her.


Prior to starting Leadership Solutions, Terrie worked for 20 years in local government human services.  She served in a middle management role and also as a senior leader.  Her passion for leadership is the direct result of spending her career in an organization that took leadership development very seriously and held high expectations for those who were leaders.  As a consultant and teacher, Terrie draws on her own professional experience at understanding people, engaging staff and developing teams.


Terrie has a Masters Degree in Social Work from Virginia Commonwealth University, where she also served as adjunct faculty for 20 years.  She is a member of the National Speakers Association and a Certified Professional Speaker.



Norma Hall Norma Hall has 42 years in Procurement for the State of South Carolina -  currently as Procurement Director for SCDOT; 9 years Budget and Control Board, Materials Management Office, Program Manager and State IT Procurement Officer; 12 years, Procurement Director for SCDOT; 10 years, Procurement Specialist III with Department of Natural Resources;  3 years as Assistant Director of Procurement, College of Charleston; 8 years in various procurement positions with the Medical University of South Carolina.  Her strengths are in Strategic Planning, Training, Request for Proposals, Contract Administration/Contract Management, Negotiation, Contract Controversies, and Management.  Norma was the 2005-06 NIGP President, and NIGP Board of Directors from 1999 to 2008.  She received NIGP’s Manager of the Year award in 1998, and Albert H. Hall Memorial Award in 2009. 
She is the 1989 past President of her local NIGP Chapter the South Carolina Association of Governmental Purchasing Officials.  She is a member of NASPO and serves on the Executive Strategy Team for Procurement U, the Professional Development Committee, NASPO Exchange Committee, and NASPO Annual Conference Committee. Norma served on the UPPCC Governing Board from 2007-2015 and was Chair for 6 years.


Betsy HayesRob Handfield is the Bank of America University Distinguished Professor of Supply Chain Management at North Carolina State University, and Executive Director of the Supply Chain Resource Cooperative (  He also serves as Faculty Lead for the Manufacturing Analytics group within the International Institute of Analytics, and is on the Faculty for Operations Research Curriculum at NC State University.  Prior to this role, Handfield served as Associate Professor and Research Associate with the Global Procurement and Supply Chain Benchmarking Initiative at Michigan State University from 1992-1999.  He received his PhD in Management from the University of North Carolina at Chapel Hill.


Handfield is the author of several books on supply chain management, the most recent being Biopharmaceutical Supply Chains, Supply Market Intelligence, Supply Chain Re-Design and Introduction to Supply Chain Management (Prentice Hall, 1999, 25,000 copies sold, and translated into Chinese, Japanese, and Korean).  He has co-authored textbooks for MBA and undergraduate classes including Purchasing and Supply Chain Management 6th revision (with Robert Monczka) and Operations and Supply Chain Management 3rd revision (with Cecil Bozarth).  He recently led a global study on the Emerging Procurement Technology: Data Analytics and Cognitive Analytics for CAPS Research, Procurement Analytics for IBM, Global Logistics Trends and Strategies for BVL International in 2013, and a report entitled Future Buy: The Future of Procurement published by KPMG.


Handfield has consulted with over 25 Fortune 500 companies, and his work has been cited in over 24,000 publications according to Google Scholar.




Jon Hansen Jon Hansen – Editor and On-Air Talk Radio Host, Procurement Insights, PISocial Media Network

As the Editor and lead writer for the PI Social Media Network’s Procurement Insights Blog, and the host of the PI Window on The World radio show, Jon Hansen is considered to be a leading expert on subjects as diverse as supply chain practice, public sector policy, emerging business trends and social media. His newest book - which was written with Buyers Meeting Point's Kelly Barner, is titled Procurement At The Crossroads. In the book, the authors take an unprecedented and thought-provoking look at our industry based on their research, and through the eyes of industry thought leaders. You will never view procurement the same way again.


Betsy HayesBetsy Hayes – Chief Procurement Officer, State of Minnesota


Betsy Hayes is the Chief Procurement Officer of the State of Minnesota.  Betsy has 19 years of public procurement experience with the state’s Department of Administration, Materials Management Division.  In her role, Betsy is responsible for directing the state’s central procurement office that acquires goods and services in excess of $4 billion annually.


This includes state executive branch purchasing, as well as cooperative purchasing managed on behalf of Minnesota’s local units of government and customers from government organizations across the country.  Betsy is a graduate of Cornell College in Iowa and received her J.D. from William Mitchell College of Law in St. Paul, Minnesota.


Betsy is a member of the Minnesota State Bar Association and is its 2015 recipient of the Public Attorney Award of Excellence for In-House Agency Counsel.


Betsy HayesJacob Kashiwagi, PhD

Assistant Research Professor

Arizona State University

School of Sustainable Engineering and the Built Environment

Performance Based Studies Research Group


Jacob has been working with the leading procurement and risk management research group for over a decade.   He is the developer of the no-influence leadership theory, the theoretical basis for a graduate procurement management course at ASU.  He is the lead researcher to assist implementing a risk management and contractor performance tracking system for the US Army Medical Command facilities that resulted to minimizing time delays by 49% and reduced change orders to .046% (less than 1% rate).  His work with the State of Oklahoma’s procurement office on 12 projects estimated at $115M budget where costs were reduced by 71% and 100% on-time in project delivery.   When he’s not working on facility projects, Jacob teaches both undergraduate and graduate facility management courses where he introduces the best value concepts and leadership approach.   It is one of the highest rated classes both in the business and construction schools at ASU.    Jacob earned a doctoral degree in Supply Chain at Delft University of Technology in the Netherlands, and is also an accomplished author.



Thomas J. Kull, PhDThomas J. Kull, PhD

Associate Professor of Supply Chain Management and Honors Faculty Member

W.P. Carey School of Business

Arizona State University


Thomas J. Kull is Associate Professor of Supply Chain Management in the WP Carey School of Business at Arizona State University. He holds a PhD in Operations and Sourcing Management from Michigan State University. He researches behavioral issues in operations and supply management, as well as supply chain risk issues. Dr. Kull has co-authored a book based on his research (People, Process, & Culture: Lean Manufacturing in the Real World, CRC Press) and his work appears in the Journal of Operations Management, Decision Sciences Journal, Journal of Business Logistics, Journal of Supply Chain Management, IEEE Transactions on Engineering Management, and other leading supply chain journals. He serves on the editorial review board for Decision Sciences, Journal of Operations Management, and Journal of Supply Chain Management. He is a member of Decision Sciences Institute, Academy of Management, and Production and Operations Management Society.



Thomas J. Kull, PhDDianne Lancaster

Chief Learning Officer

National Association of State Procurement Officials (NASPO)


Current Position:  Effective June 1st, Dianne took on a new role as the first full-time Chief Learning Officer for the National Association of State Procurement Officials (NASPO).  Previously, Dianne served as the Oregon Chief Procurement Officer from 2001 to 2016.  She finished her state service in 2017 as the Oregon State Procurement Policy Officer.  Her experience in public procurement and contracting ranges over 30 years in state and local government positions.  She is an adjunct faculty member at Chemeketa Community College in Salem, Oregon and teaches procurement and supply-chain management courses there.


As NASPO’s Chief Learning Officer, Dianne’s job is to develop and actualize the professional development vision of the organization.  This work includes working closely with Chief Procurement Officials in every state regarding training and development programs that support and elevate the professionalism of their staffs and programs.


Education and Service:  Dianne holds Bachelor of Arts, Master of Business Administration and Doctor of Jurisprudence degrees from Willamette University in Salem, OR.  She is a member of the Oregon State Bar Association, the National Institute of Government Procurement (NIGP) and a Certified Public Procurement Officer (CPPO).  Dianne is a Past President of NASPO and served on the NASPO Board of Directors for over a decade.



Richard Pennington, JD, CPPO, C.P.M.Richard Pennington, JD, CPPO, C.P.M.

General Counsel, NASPO ValuePoint


Richard Pennington is general counsel to NASPO ValuePoint, the nonprofit subsidiary of the National Association of State Procurement Officials that supports the states in their national cooperative procurements. Previously, he served of counsel to the Denver office of McKenna, Long & Aldridge LLP, where he advised clients on federal, state and local government procurement. Richard is the former director of the Division of Finance and Procurement, Colorado Department of Personnel & Administration, where he managed a division consisting of the Office of the State Controller, the State Purchasing Office, Central Collections Services, and State Buildings and Real Estate Programs. He previously served as State Purchasing Director, after working for the Colorado Attorney General as procurement and construction litigation counsel. Richard is a retired Air Force Colonel and judge advocate who started his career as a B-52 pilot and later became a judge advocate specializing in federal procurement.


He served as Chief of Air Force Commercial Litigation Division, working with the Department of Justice in litigating bid protest, bankruptcy, contract disputes, and patent infringement cases filed in federal courts across the nation. Richard received his Air Force commission and undergraduate B.S. degree in engineering mechanics from the Air Force Academy. He has a J.D. degree from the University of Denver and Master of Laws degree in government procurement law from The George Washington University. In 2005, he was selected as the Manager of the Year by the Colorado State Managers Association. He is a Certified Purchasing Manager (C.P.M.), a Certified Public Procurement Official (CPPO), and a Life member of the National Association of State Procurement Officials. Richard is the author of Seeing Excellence: Learning from Great Procurement Teams (Hugo House Publishing, 2013).


Thomas M. RaponeThomas M. Rapone is Vice President of bc&j solutions, LLC


As a training consultant, he has over 35 years of experience in the design and delivery of education and training programs with government, non-profit, and corporate clients. He is the co-author of The Smart Negotiator!® training program and has delivered it internationally in Belgium, Brazil, Canada, China, Germany, India and the United Kingdom.


As part of a competitive bid process with Lockheed Martin Shared Services, bc&j solutions, LLC was selected as a preferred vendor for the delivery of negotiation training for all of Lockheed Martin. The Smart Negotiator! program has also been delivered as part of the Presidential Leadership Program for General Dynamics GDATP Fortune 500 companies in the technical community find him to be particularly valuable, especially those in the defense and manufacturing industries including but not limited to: A. T. Kearney, BAE SYSTEMS, Caterpillar, Delphi, E-Z-GO, Ford Motor Corporation, General Dynamics, Honeywell, Hughes Network Systems, Lockheed Martin, Northrop Grumman and Rich Products Corporation.


He has authored articles in scholarly journals and has received an outstanding teaching award at George Mason University. In June of 1994, he was one of only 18 scholars nationwide to be selected by CSPAN for the development of a College Level Resource Guide to accompany the reenactment of the Lincoln Douglas Debates. He successfully negotiated deals that brought the Russian and British Debate Teams to Northern Virginia as part of their American Tours in 1996 & 1997. In the 1980’s, he was involved in labor negotiations in Washington, DC on behalf of tour guides, bus drivers and chauffeurs. He spent eight years as a member of the International Brotherhood of Teamsters local 922.


In 2008 the Virginia Supreme Court Office of Dispute Resolution granted him certification in GDC. He has successfully mediated over 800 cases with an 84% agreement rate. Additionally, He is a certified mentor qualifying mentees for certification in GDC as well as a certified mediation trainer for Fundamental of Mediation. Mr. Rapone graduated from the State University of New York at Geneseo and received a Master of Arts from the State University of New York at Brockport in Rhetoric & Public Address.